Refund policy

At Al Jasra Shop, customer satisfaction is important to us. Our return policy is prepared in line with applicable consumer protection laws in the State of Qatar.

• Returns or exchanges are accepted only for defective, damaged, incorrect, or incomplete items.
• Any defect, damage, or missing item must be reported within 24 hours of delivery with clear photos/videos shared through our customer support channels.
• For quality assurance purposes, photos of all orders are taken and retained before dispatch.
• Returned items must be unused, in original packaging, and accompanied by proof of purchase.
• Customized/personalized items and hygiene-sensitive products are non-returnable unless defective.
• Approved refunds will be processed through the original payment method or store credit within 7–14 business days.
• Delivery charges are non-refundable unless the issue is due to our error.
• Orders may be cancelled before dispatch only. Customized orders cannot be cancelled once preparation has started.
• We reserve the right to inspect returned items before approving any refund or exchange.